Unit Manager – B2B and Cards L&D/Senior Unit Manager – B2B and Cards L&D

  • Full time
  • Pune, Maharashtra, India, Pune, Maharashtra, India, 111045
  • posted 5 months ago
  • Posted : July 19, 2023 -Accepting applications
  • View(s) 593

Job Detail

  • Career Level Manager
  • Experience 3 Years
  • Gender Any Gender
  • Industry Analytics
  • Qualifications Degree Bachelor

Job Description

* Duties and Responsibilities – PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

Monitor KPI s & control Chart Targets agreed and queries & complaints Post New Launch & ongoing

Work with cross functional teams to analyze key issues basis Top queries KPI s and control charts adherence gaps vs. Common minimum Practices and should identify the KPI s with journey maps Including TAT recons control charts error % etc.

Weekly Fortnightly & Monthly review of the KPI s & control charts with stakeholders & Customer Advisory Council

Review & Enhance new launch governance audit programs and communications across all channels & publish recon reports.

Communication & channel wise audit. Publish Monthly Audit Reports

Customer behavior tracking through clickstream & data analytics





(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

Post-graduation (MBA)

Work Experience

2-3 Years of experience

Required skills