Employment: Full Time

Line of Service

Internal Firm Services

 

Industry/Sector

Not Applicable

 

Specialism

IFS – Internal Firm Services – Other

 

Management Level

Senior Manager

 

Job Description & Summary

Client Overview:

We measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

 

Established in the region for over 40 years, We employ over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

 

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It’s one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

 

Job Summary:

The Control Tower Lead is responsible for managing the day-to-day operations and ensuring the smooth delivery of Managed Services. This role involves leading the delivery framework, overseeing service delivery, providing sufficient resources to meet demand, and leading resource management and reporting across delivery centers. This role also involves leading the Control Tower team responsible for all delivery center operations

Requirements

 

Expected Skills:

– People management

– Stakeholder management

– Delivery management

– Risk management

 

Expected Competencies:

– Strategic mindset

– Stakeholder management

– Ability to influence

– Communicate with impact

– Project management

– Results driven

– Drive organizational excellence

 

Required Language Skills:

– Proficient in written and spoken English

– Arabic is a plus

 

Minimum Education and Specific Qualification:

– Bachelor’s Degree in Engineering, Business Management /Administration or equivalent

– Master’s Degree in Engineering, Business Management / Administration or equivalent from an accredited university is preferred

– Certifications in relevant domains (e.g. PMP or equivalent) would be advantageous

 

Years of Experience:

– Minimum of 8 years of professional work experience with an operations or service delivery role preferably in the Middle East region