Job Title –

Sr. Telecom Engineer

Years of Experience –

3-4 Years

Qualification-

Bachelor degree or equivalent experience

Location-

Jaipur

Skill sets Sr. Telecom Engineer L2

Mandatory:

Preferable/Optional:

Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint recording

Job Roles and Responsibilities:

Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.

Exp on Acqueon Outbound Solution

In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.

In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.

Recording solution knowledge, preferably Calabrio AQM

Troubleshooting experience on Finesse, PGs.

Experience with ICM / UCCE scripting utilizing Script Editor.

Understand UCCE Database Schema and ability to use queries against the databases.

Good knowledge on Verint Recording solution

Hands on experience on Incident & Change management process.

Good understanding on ITIL process.

Work with OEM for escalated cases.

Good Team player and provide periodical knowledge transfer to teams.

Should have good verbal and written communication skills.