Telecom Engineer

  • Full time
  • Jaipur, Rajasthan, India, Jaipur, Rajasthan, India, 302001
  • posted 11 months ago
  • Posted : July 24, 2023 -Accepting applications
  • View(s) 786

Job Detail

  • Career Level Others
  • Experience 4 Years
  • Gender Any Gender
  • Industry Telecom
  • Qualifications Degree Bachelor

Job Description

Job Title –

Sr. Telecom Engineer

Years of Experience –

3-4 Years


Bachelor degree or equivalent experience



Skill sets Sr. Telecom Engineer L2



Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint recording


Job Roles and Responsibilities:

Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.

Exp on Acqueon Outbound Solution

In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.

In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.

Recording solution knowledge, preferably Calabrio AQM

Troubleshooting experience on Finesse, PGs.

Experience with ICM / UCCE scripting utilizing Script Editor.

Understand UCCE Database Schema and ability to use queries against the databases.

Good knowledge on Verint Recording solution

Hands on experience on Incident & Change management process.

Good understanding on ITIL process.

Work with OEM for escalated cases.

Good Team player and provide periodical knowledge transfer to teams.

Should have good verbal and written communication skills.



Required skills