DUTIES & RESPONSIBILITIES: Need to handle own team of 15 Tele-callers. Manage day-to-day activities of the team & their performance Monitoring calls and guide Tele-callers to achieve and improve on the performance & Delegating tasks to team members. Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Ensures staff meets daily Sales Targets. Preparing Roster, Shrinkage and Attrition calculation, Agent report etc. Motivating the team to achieve Team & Organizational goals. Developing and implementing a timeline to achieve targets. Conducting /facilitating training for team members to maximize their potential. Conducting weekly performance reviews. Creating a pleasant working environment that inspires the team