Payroll Support Team Specialist

Job Summary

 

Works under the general direction of the Payroll Support Team Leadership.

Responsible for supporting the maintenance of employee records, including the accuracy of benefit and garnishment payroll deductions.

 

Job Functions

Document, maintain, and adhere to administrative procedures for assigned processes.

Ensure timeliness and accuracy of required reporting for internal and external clients.

Respond to general inquiries from internal and external clients, as related to benefits, garnishments, and data entry.

Process and troubleshoot issues with New hire via on boarder.

Coordinate open enrollment changes with the client to ensure all updates are made in the payroll system by the required time.

Coordinate the daily processing of deductions through the payroll cycle, including importing and validating changes in the system prior to payroll opening.

Utilize the KACE Ticket System to process requests via electronic submissions including ability to work, reassign, close, and escalate tickets within KACE.

Process new and amended employee garnishment deductions as outlined in documentation.

Complete and return documentation related to answers, interrogatories, and status of employment to appropriate parties.

Special projects as assigned.

 

Payments

Submit employee contributions withheld through payroll deduction for 401(k), HSA, and FSA plans to the vendor

Prepare and validate payment reports to ensure accurate payment processing. Submit payments via AP or regulated web sites.

Resolve discrepancies with payment data or reporting to provide accurate payments.

 

Research

Coordinate and troubleshoot issues that arise through the transfer of manual extracts to third-party vendors.

Review data entry/garnishment/benefit issues per client specifications and communicate the findings to the needed parties within in 24 hours.

 

Competencies

Ethical Practice, i.e., confidentiality, professional courtesy, etc.

Proven ability to handle multiple projects and meet deadlines

Ability to understand and follow written and verbal instructions

Excellent written and oral communication skills

Ability to work with all levels of management

Ability to manage priorities and workflow

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Proficient with the Microsoft Office Suite products to include Outlook, Word and Excel

Good judgment with the ability to make timely and sound decisions

Ability to work in a team-oriented environment.

Self-motivated with the ability to work independently and confidentially

Work Environment and Physical Requirements

Work may be performed remotely or in a standard office environment.

Work pressure, disturbances of workflow and/or irregularities in the work schedule are expected and occur on an intermittent basis including overtime if required.

The work is subject to severe penalties for non-compliance, has strict timelines imposed by external agencies and customers. Changes in the performance environment require occasional upgrading of skills.

Uses computer and various software programs to input, maintain, research, and retrieve information.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday.  Specific shift hours to be determined at time of hire. Occasional evening, weekend, and overtime work may be required as job duties demand.

Knowledge/Background Experience

High school diploma or GED, college coursework preferred.

3 years payroll experience in a multi-client environment preferred. (Ultimate Kronos Group experience a plus).

Proficient in use of computers.

Proficient in Microsoft Excel Pivot & VLOOKUP.

Excellent customer service skills.