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Hiring for : 10th/puc/grad

role: International Voice Process

Requirements :

To achieve desired customer delight by ensuring satisfactory response to customer interaction.

Manage Customer Interactions through Inbound voice and data contact.

Appropriate escalation of unresolved complaints.

Update the existing database with changes and status of each Customer query/resolution.

To ensure satisfactory resolution of varieties of issues.

To interface with respective work centre for resolution of complaints. Manage resolution of billing queries/ Issues.

Be adequately trained and updated on any changes that take place from time to time.

Managing service delivery to customers to ensure high customer satisfaction levels and customer retention

Role : Customer Support Representative

Requirements :We have a batch to be delivered for NOW .

Now TV Chat:

Customer Service Chat: Grad/UG Fresher/Experienced with excellent verbal and written communication skills

No incentives.

Interview rounds : ( 3Rounds)