Employment: Full Time

Financial

– Achieves the monthly and annual personal target contributing to the Sales revenue.

– Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Administration

– Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

– Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel:

– Establishes an efficient trace file to ensure that all business booked is properly tracked.

– Database Management

– Account Mapping

– Adherence to Standard Operating Procedures

Customer Service

– Entertains and conducts hotel inspections to clients whenever required.

– Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

– Liaises and works closely with the related operation departments ensuring guest’s requests and expectations are being met.

– Ensures responses within stipulated timelines.

– Handles all customer complaints and service recovery promptly.

Operational

– Professionally conducts routine telemarketing activities to identify new business opportunities.

– Follows up sales leads to identify prospect.

– Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.

– Establishes strong contacts to source for information in regard to planned and upcoming functions/ events.

– Attends and contributes to all training sessions and meetings as required.

– Ensures high standards of personal presentation and grooming.

– Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.

– Carry out any other reasonable duties and responsibilities as assigned.

Requirements

Qualifications

– Ideally with a relevant degree or diploma in Hospitality or Tourism management.

– Minimum 2 years work experience as Sales Coordinator in hotel operations.

– Good problem solving, administrative and interpersonal skills are a must.