Retail Sales Supervisor

We are seeking a motivated and experienced Retail Sales Supervisor to oversee the daily retail operations of our lighting showroom. The ideal candidate will have strong leadership skills, excellent customer service abilities, and a good understanding of lighting products and technologies. This role is responsible for driving sales performance, managing a team of retail sales associates, and ensuring an outstanding customer experience in line with our brand and quality standards.

• Supervise and manage the day-to-day operations of the showroom or retail store.

   

• Lead, train, and motivate the sales team to achieve sales targets and deliver excellent customer service
• Maintain a strong knowledge of the company’s lighting product range, including LED, decorative, architectural, and smart lighting solutions.

   

• Ensure attractive and effective product displays through proper visual merchandising techniques.

   

• Monitor stock levels, coordinate with the inventory department for replenishment, and ensure the availability of key items.

   

• Handle escalated customer inquiries, concerns, and complaints professionally and efficiently.

   

• Monitor competitor activities in the retail market and recommend enhancements to in-store offerings or marketing strategies.

   

• Assist with the planning and execution of in-store promotions, product launches, and customer engagement events.

   

• Prepare and present periodic sales reports, staff performance evaluations, and customer feedback summaries.

   

• Ensure adherence to all company policies, operational procedures, and health & safety standards within the retail environment.

   

• Minimum 2 years of experience in retail sales supervision, preferably in the lighting, electronics, or home improvement industry.

   

   

• Familiarity with lighting technologies (e.g., LED, smart lighting) is a plus.

   

• Proficiency in Microsoft Office and retail sales software (POS systems, CRM tools).

   

• Ability to work flexible hours, including weekends and holidays, as needed.