Business Demand Officer – Trainee

Job Purpose
The Business Demand Officer – Trainee will assist in the end-to-end management, tracking, and
governance of business demand change requests. The role involves coordinating with
stakeholders, maintaining documentation, and providing reporting and analytical support to
ensure successful implementation and tracking of change initiatives.
Key Tasks and Duties
Change Request Management:
 Review and refine business demand requests in collaboration with stakeholders
 Define the scope of change and obtain approvals from impacted departments
 Prepare and present change requests for governance and approval
 Develop schedules for change requests with IT and vendors
 Track implementation timelines and communicate progress to business and IT
Governance and Communication:
 Manage documentation of delays and issues for each change request
 Conduct and coordinate meetings with business units, IT teams, and focus groups
 Act as a liaison and point of contact between stakeholders and the BDM team
 Provide regular updates to management committees on request status
 Assist in managing Systems Customization Approvals Committee activities
Job Purpose
The Business Demand Officer – Trainee will assist in the end-to-end management, tracking, and
governance of business demand change requests. The role involves coordinating with
stakeholders, maintaining documentation, and providing reporting and analytical support to
ensure successful implementation and tracking of change initiatives.
Key Tasks and Duties
Change Request Management:
 Review and refine business demand requests in collaboration with stakeholders
 Define the scope of change and obtain approvals from impacted departments
 Prepare and present change requests for governance and approval
 Develop schedules for change requests with IT and vendors
 Track implementation timelines and communicate progress to business and IT
Governance and Communication:
 Manage documentation of delays and issues for each change request
 Conduct and coordinate meetings with business units, IT teams, and focus groups
 Act as a liaison and point of contact between stakeholders and the BDM team
 Provide regular updates to management committees on request status
 Assist in managing Systems Customization Approvals Committee activities
Analytics & Reporting:
 Track, tag, and report issues and delays related to change requests
 Conduct data analysis on change request trends and performance
 Prepare reports and presentations using Microsoft Excel, Word, and PowerPoint
 Track, tag, and report issues and delays related to change requests
 Conduct data analysis on change request trends and performance
 Prepare reports and presentations using Microsoft Excel, Word, and PowerPoint
Qualification
Bachelor’s degree in Business Administration, Information Systems, or a related field (preferred)