Employment: Full Time

Cutover & Hypercare Lead – Strategy & Transformation – Kuwait

The below Key Performance Areas include but are not limited to:

– Responsible to ensure the Business Cutover Plan aligns with the Technical Cutover and Data Migration Plans through collaboration with the Technical Cutover leads and the Data leads

– Communicate the cutover plan to all stakeholders to ensure clarity and alignment

– Participate in Cutover Checkpoints and Standups to represent the Business Cutover activities and stakeholder

– Responsible to identify risks and issues, propose mitigating actions and escalate as needed

– Responsible for identifying Lessons Learnt from each cutover to be rolled into actionable change

– Responsible to provide inputs to develop the Hypercare Plans and process from a Business perspective, works with the Hypercare Leads and Control tower team to formulate the overall Hypercare plan

– Participates in the Control Tower, Support and Solutions Hub during the Hypercare period, acting as a key co-ordinator and escalator or risks and issues for the Business end users

– Responsible as key POC for the business users to raise issues and queries directing to the correct resource for resolution during the Hypercare period.

Requirements

Knowledge:

– Can demonstrate having participated in or led a team adopting new processes

– A good commercial understanding of business IT systems and interdependencies

Experience:

– (Ideally) coming from the Business/commercial teams with experience relevant to the Portfolio they will support

– Experience of executing task against critical paths and deadlines, managing priorities and deadlines

– Currently operating at a supervisory level used to directing or leading teams in task and activity (directly or indirectly)

– Experience of change management delivery (formal or informal)

– Experience of working and/or leading in cross functional teams.

Skills:

– A strong communicator, able to influence and challenge in a constructive way

– Able to communicate in a way that builds trust and confidence amongst peers and business end users

– Demonstrable interpersonal skills to work with and collaborate with diverse teams as well as act as a lead in a wider cross functional team

– Demonstrable ability and experience of working in and acting in a lead role in a matrix structure, upwards, across and downwards

– Demonstrates attention to detail and precision in task identification and execution

– Can evidence a clear approach to prioritization to manage conflicts and complexity as well as provide examples of when they would escalate for decisions to Cutover & Hypercare Manager

– A customer first approach, confident and experienced in interacting in a multi-functional / multi discipline environment