Cutover & Hypercare Lead – Strategy & Transformation
- Full time
- Al Ahmadi, Al Ahmadi, Kuwait, Al Ahmadi, Kuwait, 60000
- posted 1 year ago
- Posted : July 17, 2023 -Accepting applications
- View(s) 1038
Job Detail
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Career Level Others
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Experience 8 Years +
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Gender Any Gender
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Industry Retail
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Qualifications Degree Bachelor
Job Description
Employment: Full Time
Cutover & Hypercare Lead – Strategy & Transformation – Kuwait
The below Key Performance Areas include but are not limited to:
– Responsible to ensure the Business Cutover Plan aligns with the Technical Cutover and Data Migration Plans through collaboration with the Technical Cutover leads and the Data leads
– Communicate the cutover plan to all stakeholders to ensure clarity and alignment
– Participate in Cutover Checkpoints and Standups to represent the Business Cutover activities and stakeholder
– Responsible to identify risks and issues, propose mitigating actions and escalate as needed
– Responsible for identifying Lessons Learnt from each cutover to be rolled into actionable change
– Responsible to provide inputs to develop the Hypercare Plans and process from a Business perspective, works with the Hypercare Leads and Control tower team to formulate the overall Hypercare plan
– Participates in the Control Tower, Support and Solutions Hub during the Hypercare period, acting as a key co-ordinator and escalator or risks and issues for the Business end users
– Responsible as key POC for the business users to raise issues and queries directing to the correct resource for resolution during the Hypercare period.
Requirements
Knowledge:
– Can demonstrate having participated in or led a team adopting new processes
– A good commercial understanding of business IT systems and interdependencies
Experience:
– (Ideally) coming from the Business/commercial teams with experience relevant to the Portfolio they will support
– Experience of executing task against critical paths and deadlines, managing priorities and deadlines
– Currently operating at a supervisory level used to directing or leading teams in task and activity (directly or indirectly)
– Experience of change management delivery (formal or informal)
– Experience of working and/or leading in cross functional teams.
Skills:
– A strong communicator, able to influence and challenge in a constructive way
– Able to communicate in a way that builds trust and confidence amongst peers and business end users
– Demonstrable interpersonal skills to work with and collaborate with diverse teams as well as act as a lead in a wider cross functional team
– Demonstrable ability and experience of working in and acting in a lead role in a matrix structure, upwards, across and downwards
– Demonstrates attention to detail and precision in task identification and execution
– Can evidence a clear approach to prioritization to manage conflicts and complexity as well as provide examples of when they would escalate for decisions to Cutover & Hypercare Manager
– A customer first approach, confident and experienced in interacting in a multi-functional / multi discipline environment