Technical Lead – Chatbot

Job Purpose
Responsible for leading projects and enhancements in the Chatbot application, including its
customization, maintenance, and integration with other systems, while ensuring smooth
operations and digital transformation initiatives.

Key Tasks and Duties
 Lead technical projects and implement changes in Chatbot applications.
 Customize and integrate chatbot SDKs with platforms (web, iOS, Android, mobile apps, etc.).
 Integrate chatbot with communication channels (e.g., WhatsApp, website, mobile).
 Apply programming skills (Java/J2EE, Python, Node.js, SQL, microservices, etc.).
 Ensure chatbot application maintenance and availability during project testing.
 Carry out root cause analysis and recommend viable solutions for incidents.
 Support SIT, UAT, performance, and security testing phases.
 Manage DevOps practices including CI/CD pipelines and monitoring.
 Coordinate cross-functional teams to implement chatbot enhancements.
 Assist in digital transformation and advise on technology trends.
 Review and maintain documentation, architecture, and solution designs.
 Collaborate with vendors and internal stakeholders to resolve issues.

 Evaluate technologies and suggest course corrections for improvements.
 Ensure adherence to project budgets, delivery timelines, and audit standards.
 Use proper change and release management procedures

Qualification
 Bachelor’s degree in Information Technology, Computer Science, or a related field.
 Additional certifications in project management, microservices, or security are desirable.