Branch Supervisor
Full timeJob Description
The Branch Supervisor will oversee daily branch operations to ensure smooth customer service
delivery and operational efficiency. This role requires an Arabic-speaking professional with a
background in structured organizations or hospitality environments, capable of managing client
interactions, bookings, and inventory while leading front-line staff to maintain service excellence.
- Handle customer complaints promptly and ensure effective resolution to maintain client
satisfaction. - Manage bookings, cancellations, and scheduling in line with company policies and
procedures. - Respond to customer inquiries through chat and phone channels in a timely and professional
manner. - Oversee and maintain accurate inventory records, ensuring proper stock control.
- Supervise branch staff to ensure adherence to service standards and operational guidelines.
- Monitor daily branch performance and provide reports to senior management.
- Ensure compliance with company policies, health, safety, and quality standards.
- Bachelor’s degree in Business Administration, Hospitality Management, or related field
(preferred). - 3–6 years of experience in hospitality, customer service, or structured corporate environments.
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