Key Tasks and Duties
 Lead technical projects and implement changes in Chatbot applications.
 Customize and integrate chatbot SDKs with platforms (web, iOS, Android, mobile apps, etc.).
 Integrate chatbot with communication channels (e.g., WhatsApp, website, mobile).
 Apply programming skills (Java/J2EE, Python, Node.js, SQL, microservices, etc.).
 Ensure chatbot application maintenance and availability during project testing.
 Carry out root cause analysis and recommend viable solutions for incidents.
 Support SIT, UAT, performance, and security testing phases.
 Manage DevOps practices including CI/CD pipelines and monitoring.
 Coordinate cross-functional teams to implement chatbot enhancements.
 Assist in digital transformation and advise on technology trends.
 Review and maintain documentation, architecture, and solution designs.
 Collaborate with vendors and internal stakeholders to resolve issues.

 Evaluate technologies and suggest course corrections for improvements.
 Ensure adherence to project budgets, delivery timelines, and audit standards.
 Use proper change and release management procedures

Qualification
 Bachelor’s degree in Information Technology, Computer Science, or a related field.
 Additional certifications in project management, microservices, or security are desirable.