Key Tasks and Duties
 Architecture Design & Documentation:
 Deliver comprehensive solution design documents, including gap-fit analysis, logical &
physical architecture, integration strategy, and infrastructure blueprint.
 Define the Banking Data Model, Unified Service Desktop design, and multi-geography,
internet-facing deployment structures.
 CRM Technical Strategy & Implementation:
 Architect and guide CRM platform implementations and upgrades, ensuring full
lifecycle support from analysis to post go-live.
 Define technical requirements, covering performance, availability, scalability,
maintainability, and observability.
 Integration & Data Engineering:
 Architect and oversee real-time integrations, event streaming, and data migration
processes across CRM and other banking systems.

 Stakeholder Engagement & Governance:
 Engage with senior business and IT stakeholders to understand goals and ensure
architectural alignment.
 Collaborate with CRM SI partners, solution architects, delivery leads, and SMEs for
architectural reviews and adherence to defined principles.
 Infrastructure & Deployment Planning:
 Perform hardware/network sizing, capacity planning, and determine staging
environments (Development, Test, Training, Production, etc.).
 Support deployment strategies, disaster recovery plans, and operational architecture.
 Security & Compliance:
 Conduct information security risk assessments and define security controls to meet
internal policies and regulatory obligations.
 Performance Engineering:
 Lead performance modeling, forecasting, testing, and tuning activities.
 Review and sign off on performance test plans and results to ensure scalability and
responsiveness.
 Production Readiness & Support Architecture:
 Work with production support units to ensure CRM environments are stable, backed up,
and compliant with SLA expectations.

Qualification
 Bachelor’s degree in Computer Science, Information Technology, or a related field.
 TOGAF, Salesforce/Microsoft Dynamics certifications, or equivalent architecture credentials
are preferred.